About Appitsimple Infotek:
Established in 2014, we, Appitsimple Infotek, are an Ahmedabad-based IT firm with an impressive portfolio of IT solutions, including CallHippo – a virtual phone system, and SoftwareSuggest – a software recommendation platform.
We boast a dedicated workforce of 160+ employees from diverse backgrounds and domains, consistently striving to develop IT solutions that significantly benefit businesses. Moreover, our commitment lies in fostering an employee-friendly and rewarding workplace, ensuring both professional and personal growth for our employees.
To know more: https://appitsimple.com/
About CallHippo:
CallHippo is a futuristic virtual phone system that revolutionizes communication for businesses of all scales and sizes. Established with the aim of enhancing customer communications and boosting team collaboration, it offers an array of 50+ advanced features. The company has a strong global presence, with footprints in 80+ countries.
To know more: https://callhippo.com/
Roles & Responsibilities :
- Act as the primary point of contact for assigned customers, managing their onboarding, adoption, and ongoing success.
- Develop strong relationships with customers by understanding their business goals and providing proactive solutions.
- Monitor customer health metrics, identify risks, and implement retention strategies.
- Drive product adoption by educating customers on best practices, new features, and integrations.
- Collaborate with Sales, Product, and Support teams to ensure a seamless customer experience.
- Regular check-ins, QBRs, and gather customer feedback to drive improvements.
- Identify upsell and cross-sell opportunities, working closely with the sales team to drive revenue growth.
- Handle escalations and work towards quick resolutions to maintain customer satisfaction.
Requirements
- 4-5 years of experience in Customer Success, Account Management, or Customer Support in a B2B SaaS environment.
- Strong understanding of SaaS business models, customer journeys, and retention strategies.
- Excellent communication and interpersonal skills, with a customer-first mindset.
- Ability to analyze customer data and derive actionable insights.
- Experience with CRM tools, customer success platforms, and support software.
- A proactive problem solver with a strong sense of ownership.
Perks of Working with Us!
5-day Workweek
Uncapped Performance-Based Incentives
Reward & Recognition Programs
Annual Company Retreats
Employee Referral Rewards