About Appitsimple Infotek
Established in 2014, we, Appitsimple Infotek, are an Ahmedabad-based IT firm with an impressive portfolio of IT solutions, including CallHippo – a virtual phone system, and SoftwareSuggest – a software recommendation platform.
We boast a dedicated workforce of 160+ employees from diverse backgrounds and domains, consistently striving to develop IT solutions that significantly benefit businesses. Moreover, our commitment lies in fostering an employee-friendly and rewarding workplace, ensuring both professional and personal growth for our employees.
To know more: https://appitsimple.com/
About CallHippo
Roles & Responsibilities :
-Guide new customers through the onboarding process, ensuring a smooth transition onto our platform.
- Develop and maintain strong, long-term relationships with assigned customer accounts.
- Understand their objectives and provide personalized solutions.
- Become an expert in products and services, staying up-to-date with new features and capabilities.
- Proactively educate customers on best practices, tips, and tricks to maximize their use of our products.
- Act as a liaison between customers and our technical support team, ensuring timely resolution of issues and concerns.
- Gather customer feedback and insights to help improve our products and services.
- Monitor customer subscription renewals and work to ensure a high renewal rate.
- Identify opportunities to upsell or cross-sell additional products or services to existing customers.
- Encourage satisfied customers to become advocates f through case studies, testimonials, and referrals.
Requirements
- Proven experience in a customer success, account management, or similar role.
- Strong interpersonal and communication skills.
- Technical aptitude and ability to learn and explain complex products.
- Exceptional problem-solving skills.
- Ability to work independently and as part of a team.
- Experience with CRM software (e.g., Salesforce) is a plus.
- Passion for customer satisfaction and success.
Perks of Working with Us!
- 5-day Workweek
- Unlimited Paid Leave Policy
- Uncapped Performance-Based Incentives
- Reward & Recognition Programs
- Annual Company Retreats
- Employee Referral Rewards